cancellation Policy
Ensuring Fair Access to Care
Our cancellation policy helps ensure fair access to care and efficient use of appointment time. Late cancellations prevent other patients from being seen and impact clinic operations. This policy allows us to offer timely, high-quality care while respecting the time of our healthcare team.
Our cancellation policy provides a full refund if an appointment is cancelled more than 48 hours before the scheduled time.
A 50% refund applies if the cancellation occurs between 24 and 48 hours before the appointment, and appointments cancelled less than 24 hours before the scheduled time are non-refundable.
If required documentation is not completed and submitted by the time of the appointment, the appointment will be automatically cancelled and is non-refundable.